Frequently Asked Questions
How long does delivery take?
Orders are dispatched within 1 business day. Standard delivery takes 2–3 working days to main centres (Johannesburg, Pretoria, Cape Town, Durban) and 3–5 working days to regional areas. Express delivery to main centres takes 1–2 working days. You receive a tracking link as soon as your order ships.
How much does shipping cost?
Shipping is free on orders of R750 or more. Below that, standard delivery is R80 and express delivery is R120. On the website the exact fee is quoted at checkout before you pay, based on your delivery address and parcel size, and it is capped at R120 — you will never pay more than that for delivery anywhere in South Africa. Please note there is a separate minimum order value of R150 (excluding delivery) — the cart will show how much more you need to add before checkout. Both amounts are worked out after any discount code is taken off.
Can you ship outside South Africa?
International orders are not available through checkout. Use the request a quote link in your cart. If we can deliver to your address, we will email a quote for your order. The quote includes duties and import taxes, so nothing further is due when the parcel is delivered. You are charged in rand, and your bank sets the final exchange rate. Once the quote is agreed, you pay through an invoice link.
How do I use a discount code?
Enter it in the discount code field in your cart before you check out. The cart shows the discount straight away, or tells you if the code does not apply to your cart. Codes can’t be added on the invoice payment page.
Which couriers do you use?
We ship with trusted South African couriers including The Courier Guy, DPD Laser, RAM, SkyNet and Internet Express, selecting the best option for your area.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Apple Pay. All payments are processed securely through Paystack — Avomart never stores your card details.
Can I return a product?
Yes. Under the ECT Act you have a 7-day cooling-off period after delivery to return most items for a refund, and the Consumer Protection Act covers defective items for 6 months (repair, replacement or refund). Wrong or damaged deliveries must be reported within 72 hours. See our Returns & Refunds policy for the full process.
Are your products authentic?
Yes. Everything we sell is genuine and locally stocked. We source our products from the brands themselves and reputable South African suppliers, and every purchase is covered by South African consumer law, including the Consumer Protection Act’s 6-month cover for defects.
Do you sell the full Sir Fruit range?
We stock one of the largest Sir Fruit ranges available online in South Africa: cold-pressed 100% fruit juices in 350ml, 500ml and 1.5L (singles and 6-packs), 300ml smoothies, health shot packs and cordials.
How do I track my order?
You receive a tracking link by email once your order ships. You can also use the Track Order page on our site, or message us on WhatsApp with your order number and we will check for you.
How do I contact Avomart?
Shop online 24/7. Email support@avomart.co.za or WhatsApp +27 76 043 6387 any time — we usually reply within a few hours. Calls are answered Mon–Fri 09:00–17:00 SAST. WhatsApp is usually the fastest way to reach us.
Who is behind Avomart?
Avomart is a South African online store and a trading name of SterlingPro (Pty) Ltd (Reg. No. K2025946660), based in Mondeor, Johannesburg.
Still have a question? Visit our contact page or read the shipping and returns policies.